Gesprächsrhetorik - eindeutig und effektiv kommunizieren

Successful communication is of the utmost importance in our professional and private lives. By acting clearly as a dialogue partner and responding to our counterpart in a targeted manner, we have the opportunity to act and react better in difficult conversational and conflict situations. Conversational behaviour that promotes communication leads to effectiveness, time savings and satisfaction.

Focal points:

• Basic patterns of communication and their effects
• Non-directive dialogue - active listening
• Control through questions
• Dealing with difficult dialogue situations and ‘emotional’ conversation participants
• Recognising typical forms of disruption in conversations
• Formulating without offence
• Saying no
• Arguing
• Small talk / getting into a conversation / getting out of a conversation
• Analysis of personal communication behaviour

Numerous participant-orientated exercises in pairs and in a group situation with feedback.

Further information and registration can be found here